Job DescriptionPosition Overview
NWe are looking for an E-Commerce Senior Logistics Executive to own the end-to-end order fulfilment ecosystem across our B2B and D2C channels. You will be monitoring and coordinating with our warehouse team, marketplace partners, shipping aggregators, and end customers - ensuring every order leaves on time, every dispute is resolved quick, and every delivery milestone is tracked without gaps.
NKey Responsibilities
nSupervising Order Processing & Fulfilment
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Supervise daily B2B and D2C order processing, picking, packing, and dispatch across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B channels. N
Ensure order SLAs are met consistently across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B orders. N
Maintain packaging quality standards aligned with brand guidelines N

nLogistics Coordination
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Serve as the primary point of contact with Delhivery, Shiprocket and other shipping partners for AWB generation, pickup scheduling, and last-mile coordination N




Coordinate with B2B partners for inward and outward logistics, purchase orders, and delivery confirmations N
Proactively track shipments, flag delays, and drive resolution before customer escalations N

nDisputes & Claims Management
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Raise, track, andfollow up on shipment disputes, lost shipments, RTO (Return to Origin) cases, NDR (Non-Delivery Reports), and damage claims with shipment partners and B2B partners N
Maintain documentation and MIS for all open disputes and resolution status N
Coordinate with the finance team for COD remittances N

nUnicommerce & Systems Management
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Manage the Unicommerce dashboard for order syncing, inventory updates, manifest generation, and channel-wise fulfilment tracking N
Ensure accurate SKU-level inventory movement records and flag discrepancies proactively N
Liaise with the tech/marketplace team for any Unicommerce integration issues N

nRequirements
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📌 Senior Executive Logistics Faridabad (India)
🏢 The Formularx
📍 India