Job DescriptionWe are looking for Customer Support Executives to join our Voice Process team. The role involves assisting customers with printer-related queries, understanding their concerns, and providing basic troubleshooting support over the phone.
NKey Responsibilities
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Handle inbound customercalls related to printer products and services. N
Understand customer issues and provide appropriate troubleshooting guidance. N
Assist customers with basic printer setup, usage, and technical concerns. N
Follow standard troubleshooting procedures and process guidelines. N
Provide accurate and courteous resolutions while maintaining a positive customer experience. N
Escalate complex technical issues to the appropriate support team when required. N
Maintain professionalism and meet defined quality and productivity targets. N

nEligibility & Assessment Criteria
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Voice Process experience is preferred;




freshers with positive communication & basic computer knowledge may also be considered. N
Good verbal communication and customer-handling skills. N
Candidates should be comfortable working in a rotational shift setting. N

nLanguage Requirements
NWe are hiring candidates proficient in the following languages:
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Bengali: 8 openings N
Tamil: 2 openings N
Kannada: 3 openings N
Malayalam: 2 openings N

nWork Schedule
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Working Days: 6 days per week N
Weekly Off: 1 rotational off N
Shift Window: 9:00 AM to 9:00 PM N
Shift Duration: Any 9-hour shift within the given window N

nIdeal Candidate
NThe ideal candidate should have robust communication skills, a customer-first approach, basic troubleshooting aptitude, and the ability to handle customer queries patiently and professionally.

📌 Customer Technical Support Kalyan
🏢 TP
📍 Kalyan