ABOUT COMPANY
Osettl Technologies operates Legodesk — a specialized legaltech platform for
end-to-end debt recovery and NPA resolution. We serve India's leading banks,
NBFCs, ARCs, and law firms with cutting-edge workflows for:
• SARFAESI Act proceedings
• IBC/NCLT filings
• DRT/DRAT litigation
• Section 138 NI Act prosecution
THE ROLE
Customer Success Executive — own the post-sale client lifecycle for BFSI
customers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieve
their debt recovery and litigation outcomes with Legodesk.
Success = High adoption, zero churn, strong NPS, growing case volume per account.
Experience Required: 2-3 years in customer success, support, or client operations
Location: Bengaluru (on-site)
RESPONSIBILITIES
Client Onboarding & Enablement
→ Lead structured onboarding for new customers
→ Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138)
→ Create personalized implementation timelines
→ Build success playbooks tailored to each client's workflow
Ongoing Support & Relationship Management




→ Serve as trusted single point of contact (SPOC) for assigned accounts
→ Monitor usage metrics and proactively identify adoption blockers
→ Field client questions; resolve issues or escalate smartly
→ Maintain CRM transparency (all interactions logged)
Account Health & Retention
→ Track health metrics: NPS, adoption rate, case volume, engagement score
→ Identify at-risk accounts and escalate for retention intervention
→ Conduct quarterly business reviews (QBRs) to drive value realization
→ Build retention strategies for your portfolio
Continuous Improvement
→ Gather customer feedback on features and pain points
→ Escalate to Product team as feature requests or bug reports
→ Build case studies and customer testimonials
→ Stay current on regulatory changes (debt recovery, NCLT, DRT)
YOUR PROFILE
✓ 2-3 years in CS, customer support, or client operations
✓ Saa S background preferred (but not required)
✓ Robust communicator: ex

📌 Customer success executive (Bengaluru)
🏢 Legodesk
📍 Bengaluru