Regularly contact customers regarding overdue bills and loans.Negotiate payment terms and set up realistic repayment plans.Maintain accurate, up-to-date customer records and payment histories.Resolve customer queries and billing discrepancies professionally.Follow legal and ethical collection guidelines set by the company and RBI.Requirements:Excellent communication and negotiation skills.Ability to handle stressful situations calmly.Basic computer skills (Excel and data entry).Prior experience in banking, finance, or collections is a plus.