Customer Success Manager Location: India Employment Type: Full-Time Experience: 2+ years preferred About the Role We are looking for a Customer Success Manager to own the customer journey from the first Whats App conversation through conversion and post-sale support. This is a Whats App-first, chat-heavy role. You will manage inbound leads through Interakt, respond quickly, qualify prospects, guide them toward a purchase or scheduled call, and ensure a solid customer experience after the sale. Your performance will be measured through response time, conversion, customer satisfaction, and CRM discipline. What You'll Do - Respond to every new lead assigned to you on Whats App, with a target first response time of under 15 minutes during working hours. - Qualify leads by understanding their needs, budget, timeline, and buying intent. - Maintain accurate lead statuses, tags, and notes in Interakt as prospects move through the pipeline. - Drive conversations toward a clear outcome: sale, scheduled call, or documented disqualification.



- Handle post-sale check-ins and answer customer questions about products and services. - Resolve customer complaints and concerns before they escalate. - Close and document every conversation properly in Interakt. - Maintain clear notes so other team members can understand the history of each customer interaction. - Collect customer feedback and CSAT ratings. - Identify recurring customer complaints, objections, and purchasing barriers and share them with management. - Manage 30+ active conversations simultaneously without losing track of follow-ups. How You'll Be Measured - First Response Time on new leads - Average Response Time across ongoing conversations - Lead-to-Outcome Conversion — sales closed or calls booked - CSAT Score from post-conversation customer ratings - Pipeline Hygiene — accurate and up-to-date statuses, tags, and notes in Interakt All conversations are managed through our shared inbox, making performance and customer

📌 Customer service representative (Madhya Pradesh)
🏢 Magma Holding
📍 Madhya Pradesh