26 Aug
|
JAC Recruitment
|
Chennai
26 Aug
JAC Recruitment
Chennai
Act as the primary quality liaison for customers, ensuring timely and effective issue resolution.
Manage customer complaints and warranty claims, driving customer satisfaction.
Lead root cause investigations using structured problem-solving methodologies, including 5 Why, Fishbone, and 8D.
Prepare, review, and submit comprehensive 8D reports to customers.
Coordinate and support customer visits, audits, and quality reviews.
Drive implementation of corrective and preventive actions (CAPA) to eliminate recurring issues.
Monitor and analyze customer quality metrics, including PPM, complaints, and field performance.
Support APQP, PPAP, FMEA, SPC, MSA, and Control Plan activities throughout product development and production.
Ensure compliance with IATF 16949 standards and specific customer quality requirements.
📌 Customer Quality Chennai
🏢 JAC Recruitment
📍 Chennai