We are looking for an experienced and responsible Team Leader to manage a team, monitor daily performance, achieve operational targets, and ensure quality customer service. The ideal candidate should have strong leadership, communication, problem-solving, and team-management skills.

Key Responsibilities
Manage and supervise a team of employees and ensure smooth day-to-day operations.
Set daily, weekly, and monthly targets and ensure achievement of team KPIs.
Monitor individual and team performance, productivity, attendance, and adherence.
Conduct regular team huddles, performance reviews, and feedback sessions.
Provide coaching and training to improve employee performance.
Monitor calls, customer interactions, and work quality wherever applicable.
Identify performance gaps and take corrective actions.
Prepare and share daily/weekly/monthly performance reports with management.
Handle escalations and resolve operational or customer-related issues.
Coordinate with HR, management, and other departments for operational requirements.
Ensure compliance with company policies, process guidelines, and quality standards.
Motivate team members and maintain a positive and productive work environment.
Support recruitment, onboarding, and training of current team members when required.

Required Skills




Excellent verbal and written communication skills.
Strong leadership and people-management abilities.
Good knowledge of MS Excel, Google Sheets, and reporting tools.
Strong analytical and problem-solving skills.
Ability to handle pressure and meet strict deadlines.
Positive understanding of KPIs, productivity, quality, and performance metrics.
Solid decision-making and conflict-resolution skills.
Ability to motivate and manage a diverse team.

Qualification
Any Graduate / Postgraduate.
Candidates with relevant BPO, customer support, healthcare, telecalling, or operations experience will be preferred.

Experience
2–5 years of relevant experience, preferably with at least 1 year in a Team Leader / Senior Executive role.
Experience managing a team of 10–20+ members will be an added advantage.

Key Performance Indicators (KPIs)
Team productivity and target achievement
Attendance and employee adherence
Quality and accuracy
Customer satisfaction
Team retention and engagement
Daily/weekly/monthly reporting
Process compliance

Pay: ₹35,000.00 - ₹65,000.00 per month

Benefits:
Flexible schedule
Paid time off
Provident Fund

Work Location: In person

📌 Team Lead Bpo Insurance Sales Bengaluru
🏢 Sara infotech
📍 Bengaluru