Role Summary:

We are looking for an experienced Application Production Support Engineer with solid expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.

Key Responsibilities
Provide L2/L3 production support for business-critical applications.
Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
Analyze and resolve production incidents within defined SLAs.
Perform incident, problem, change, and service request management.
Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
Perform SQL queries and database-level troubleshooting to identify application issues.
Analyze application logs, alerts, and performance metrics to identify root causes.
Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.




Support application deployments, releases, and production changes.
Ensure effective communication with business users and stakeholders during critical incidents.
Identify recurring issues and drive problem management and service improvement initiatives.
Maintain support documentation, knowledge articles, and operational procedures.
Participate in on-call/shift support as required.

Mandatory Skills
6+ years of experience in Application Production Support.
Solid experience in Incident & Change Management.
Hands-on experience with Linux/Unix.
Valuable knowledge of SQL and Oracle database support.
Experience with monitoring and observability tools:
Splunk
Grafana
AppDynamics
Strong troubleshooting and problem-solving skills.
Good understanding of application monitoring, logs, alerts, and performance analysis.
Strong stakeholder management and communication skills

Skills:- Production support, grafana, AppDynamics, Splunk, Linux/Unix, SQL and Oracle

📌 Application Production Support Bengaluru (India)
🏢 VY SYSTEMS PRIVATE
📍 India