Key Responsibilities
Sales Order & Coordination
Receive and process customer Purchase Orders (POs) and sales orders.
Coordinate with Sales, Production, Stores and Dispatch teams for timely order execution.
Track order status from order receipt to final dispatch.
Customer Coordination
Coordinate with customers regarding orders, delivery schedules, documentation and other requirements.
Maintain regular communication with customers and sales team.
Handle customer queries and ensure timely resolution.
Production & Dispatch Follow-up
Follow up with Production regarding order completion and delivery commitments.
Coordinate with Stores and Dispatch for material availability and dispatch planning.
Track pending, completed and dispatched orders.
Sales MIS & Reporting
Prepare daily/weekly/monthly sales reports and MIS.
Maintain order booking, pending order,
dispatch and sales achievement reports.
Track sales targets, achievements and customer-wise business.
Documentation & ERP
Maintain customer records, sales orders, quotations, invoices and dispatch-related documents.
Update sales/order information in ERP accurately and on time.
Ensure proper documentation and coordination with Accounts for billing and payment-related matters.
Sales Support & Follow-up
Support the Sales team in quotations, order follow-ups, customer communication and sales coordination.
Track pending payments and coordinate with Sales/Accounts where required.
Maintain proper follow-up records and ensure timely completion of assigned activities.
Candidate Profile
Candidates with experience in Sales Coordination, Order Management, Customer Coordination and MIS reporting will be preferred.