Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Dynamics CRM Technical

Valuable to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and delivering timely solutions to ensure smooth and uninterrupted business operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining the reliability and performance of critical software applications within the organization.

Roles & Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.




Coordinate with stakeholders to prioritize and address system issues effectively.
Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
Facilitate knowledge sharing sessions to promote best practices and continuous improvement within the team.

Skilled & Technical Skills:
Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical.
Strong troubleshooting skills to diagnose and resolve complex software issues within Microsoft Dynamics CRM environments.
Experience in customizing and configuring Microsoft Dynamics CRM to meet business requirements.
Ability to analyze system logs and performance metrics to identify root causes of technical problems.
Familiarity with integration techniques and tools used to connect Microsoft Dynamics CRM with other enterprise systems.
Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

Additional Information:
The candidate should have minimum 8 years of experience in Microsoft Dynamics CRM Technical.
This position is based at our PDC3C - SEZ location.
A 15 years full time education is required.

📌 Application Support Engineer Pune
🏢 Accenture
📍 Pune