Job description:

Suncrypto, a leading cryptocurrency exchange platform, is seeking a passionate and dedicated Customer Support Executive to join our energetic team. We are looking for a highly motivated individual with excellent communication and problem-solving skills to provide exceptional customer service.

Requirement:
Minimum 6 months -1 years of experience in customer support or a related field.
Excellent communication and interpersonal skills.
Basic understanding of cryptocurrency concepts.
Strong problem-solving abilities.
Ability to work effectively in a fast-paced environment.

Role and responsibility:
Responding promptly and effectively to customer inquiries via email, chat, and phone calls.
Providing accurate and helpful information regarding Suncrypto's platform, products, and services.




Troubleshooting and resolving customer technical issues and account-related concerns.
Escalating complex issues to the appropriate internal teams when necessary.
Maintaining a positive and skilled demeanor while interacting with customers.
Contributing to the development of knowledge base articles and FAQs.
Staying updated on the latest cryptocurrency trends and regulations.

Job Types: Full time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Provident Fund

Application Question(s):
Do you have any Cryptocurrency knowledge or work experience ?
Are you fluent in English speaking?

Experience:
Customer support: 1 year (Required)

Work Location: In person

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