We are looking for a proactive and customer-focused Technical Support Executive to provide technical assistance for software applications. The ideal candidate will troubleshoot software-related issues, assist customers through phone, email, chat, or remote support, and ensure timely resolution while delivering an excellent customer experience.

Key Responsibilities:
Provide technical support for software applications via phone, email, chat, and remote desktop tools.
Diagnose, troubleshoot, and resolve software installation, configuration, and usage issues.
Handle customer queries and provide step-by-step guidance to resolve technical problems.
Escalate complex issues to the development or senior technical team when required.
Log, track, and update support tickets using a ticketing system.
Install, configure, and maintain software applications for customers.
Monitor software performance and identify recurring issues.
Create and maintain technical documentation, FAQs, and user guides.




Assist customers with software upgrades, updates, and recent feature implementation.

Skills & Qualifications:
Minimum of 2 years of experience in technical support or a related field.
PGDSE, B.Tech, or BCA degree.
Strong knowledge of operating systems, software, and hardware troubleshooting.
Excellent communication skills in both written and verbal formats.
Ability to explain technical concepts in simple terms.
Solid problem-solving skills and attention to detail.
Experience with customer support tools and remote troubleshooting is a plus.

Job Types: Full time, Permanent

Benefits:
Cell phone reimbursement
Health insurance
Provident Fund

Shift:
Day shift

Work Days:
Weekend only

Language:
English (Required)
Hindi (Required)

Work Location: In person

📌 Technical Support Executive Software Thiruvananthapuram
🏢 NEYYAR TECHNOLOGIES PRIVATE
📍 Thiruvananthapuram