Team Leader – Customer Support

Location: Sector 65, Noida
Job Type: Full-Time
Work Mode: Work From Office

Job Summary

We are looking for a Team Leader – Customer Support to manage day-to-day customer support operations and ensure effective team performance. The ideal candidate should have customer service experience, good communication skills and the ability to guide and motivate a team.

Key Responsibilities
Manage and support a team of customer service executives.
Monitor daily team performance, productivity and service quality.
Track individual and team targets and ensure timely achievement.
Handle customer complaints and escalations professionally.
Prepare daily and monthly performance reports and MIS.
Monitor attendance, productivity and work allocation.
Provide regular feedback, coaching and support to team members.
Coordinate with internal teams to resolve customer-related issues.
Identify performance gaps and take corrective actions.
Maintain proper records and follow company processes.





Candidate Requirements
Graduate from any recognized university.
Minimum 1 year of experience in customer support or customer service.
Prior team handling experience will be preferred.
Positive verbal and written communication skills.
Solid leadership, problem-solving and interpersonal skills.
Good working knowledge of MS Excel.
Basic understanding of coding or technical concepts.
Ability to manage targets, productivity and team performance.
Comfortable working in a work-from-office workplace.

Key Skills

Customer Support, Customer Service, Team Handling, Team Management, Customer Escalation, MIS Reporting, MS Excel, Performance Management, Communication Skills, Leadership, Target Management, Problem Solving.

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:
Paid sick time
Paid time off

Work Location: In person

📌 Team Leader Customer Support Noida (India)
🏢 NextRise Solutions
📍 India