Bengaluru, Karnataka
Job Summary
The Support Administrator for EMC Isilion plays a crucial role in delivering high-quality support and operations for our storage solutions. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analysis. The role significantly contributes to enhancing customer satisfaction through effective ticket resolution and proactive support initiatives.
Key Responsibilities
Provide Technical Support For Emc Isilion, Addressing On-Call Escalations And Conducting Thorough Root Cause Analysis To Resolve Issues Effectively.
Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies In All Support Activities.
Engage In Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Staff, And Coaching Analysts To Improve Team Performance.
Independently Resolve Support Tickets Within The Agreed Sla, Ensuring Timely And Productive Handling Of Ticket Volume.




Foster A Positive Customer Experience By Achieving High First Call Resolution Rates And Minimizing Rejected Resolutions And Reopened Cases.
Skill Requirements
Proficiency In Emc Isilion Storage Solutions With Solid Understanding Of Support And Operational Processes.
Familiarity With Netapp File Storage And Ibm Spectrum Scale Is Beneficial.
Solid Analytical And Problem-Solving Skills To Conduct Root Cause Analysis And Implement Effective Solutions.
Excellent Communication Skills For Effective Customer Interaction And Team Collaboration.

Other Requirements
Relevant Certifications In Emc Isilion Or Similar Technologies Are Optional But Valuable
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📌 Administrator Netapp Fas, Emc Isilion Bengaluru
🏢 HCLTech
📍 Bengaluru