About VAAS LLP

VAAS LLP is a Gurugram-based real estate developer creating premium low-rise builder-floor communities along the Dwarka Expressway. Its current projects — VAAS Aspire (Sector 99A) and VAAS Grandeur (Sector 84) — offer 3 & 4 BHK Stilt+4 luxury floors within gated, amenity-rich townships.

About the Role

VAAS LLP is looking for a CRM Executive to manage the customer relationship lifecycle post-booking — from sale confirmation to possession/handover — ensuring smooth documentation, payment collection, and customer satisfaction for buyers across VAAS Aspire, VAAS Grandeur, and future projects.

Key Responsibilities
Manage end-to-end customer lifecycle post-sale: booking, agreement, payments, and possession
Coordinate with the sales team for smooth handover of booked customers to CRM
Track and manage payment plans (e.g., 35:65 payment schedules), generate demand letters, and follow up on due payments/collections
Prepare and issue allotment letters, buyer agreements, and other legal/project documentation
Handle customer queries, complaints, and escalations related to bookings, payments, or project updates
Coordinate with legal, finance, and project teams for documentation and NOC processes




Track possession timelines (e.g., 2027 possession for VAAS Aspire) and coordinate handover formalities
Generate MIS reports on collections, bookings, cancellations, and customer satisfaction Conduct periodic customer satisfaction surveys and address feedback

Required Skills & Qualifications

Graduate/Postgraduate in any discipline (MBA preferred)
Prior experience in Real Estate CRM or customer service role, preferably with a builder-floor/residential developer
Strong knowledge of CRM tools and MS Excel
Excellent communication and interpersonal skills
Robust follow-up and coordination abilities
Knowledge of RERA guidelines and real estate documentation process
Attention to detail and ability to multitask

Why Join VAAS LLP
Be part of a growing developer building landmark low-rise luxury communities on Gurgaon’s high-appreciation Dwarka Expressway corridor
Direct exposure to end-to-end customer experience for premium residential projects
Collaborative, quick-paced work environment with growth prospects as the project portfolio expands

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Crm Executive Gurugram
🏢 VAAS
📍 Gurugram