JOB DESCRIPTION

Position: Front Office Associate
Department: Front Office
Reports To: Front Office Manager
Location: Hotel Star Palace

Job Summary

The Front Office Associate is responsible for providing a warm, professional, and efficient welcome to guests while handling check-in, check-out, reservations, guest requests, and general front desk operations. The role ensures excellent guest service and smooth coordination with other hotel departments.

Key Responsibilities
Welcome and greet guests in a courteous and professional manner.
Complete guest check-in and check-out procedures accurately and efficiently.
Handle reservations, room assignments, amendments, and cancellations as required.
Provide information about hotel facilities, services, room types, and local attractions.
Handle guest requests, enquiries, complaints, and feedback promptly and professionally.
Maintain accurate guest records and update information in the hotel's PMS.
Handle cash, credit card transactions, billing, and other payment procedures accurately.
Prepare and maintain front office reports, registers, and relevant documentation.
Coordinate with Housekeeping regarding room status, room readiness, and special guest requirements.




Coordinate with other departments to ensure smooth and timely guest service.
Maintain confidentiality and security of guest information.
Follow hotel policies, SOPs, health and safety requirements, and security procedures.
Promote hotel services and assist with upselling rooms and other hotel facilities when appropriate.
Maintain a clean, organized, and professional front desk and lobby area.
Perform other duties assigned by the Front Office Manager or Management.

Qualifications & Skills
Diploma or degree in Hotel Management, Hospitality, or a related field preferred.
Previous hotel/front office experience is an advantage.
Good communication and interpersonal skills.
Pleasant personality with a customer-service-oriented approach.
Basic computer and PMS knowledge.
Valuable numerical and cash-handling skills.
Ability to work under pressure and handle multiple tasks.
Good problem-solving and teamwork skills.
Willingness to work flexible schedule, including shifts, weekends, and public holidays.

Pay: Up to ₹12,000.00 per month

Advantages:
Food provided
Provident Fund

Work Location: In person

📌 Front Office Assistant Rameswaram (India)
🏢 Hotel Star Palace
📍 India