Front Desk Executive – Job Description

Job Title: Front Desk Executive
Department: Front Office
Industry: Hotel / Hospitality
Experience: 1–3 Years
Location: [Hubli Karnataka]

Job Summary

We are looking for a friendly, professional, and customer-focused Front Desk Executive to manage guest check-ins and check-outs, handle reservations, respond to guest queries, and provide excellent front-office service.

Roles & Responsibilities
Welcome and greet guests warmly and professionally.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, cancellations, and modifications.
Verify guest details and maintain accurate records.
Handle guest inquiries and provide information about hotel facilities and services.
Respond to guest requests, complaints, and concerns promptly.
Coordinate with housekeeping, maintenance, food & beverage, and other departments.
Manage telephone calls, emails, and guest communications.
Handle cash, card payments, billing, and receipts accurately.
Maintain proper records of daily transactions and front-office activities.
Ensure the front desk and reception area are clean and presentable.
Assist guests with transportation, local information,



and other requirements.
Maintain guest confidentiality and follow hotel policies and procedures.
Prepare daily reports and shift handover information.
Promote hotel services, facilities, and available offers when appropriate.
Ensure a high level of guest satisfaction throughout their stay.

Required Skills
Excellent communication and interpersonal skills.
Good customer service skills.
Pleasant personality and professional appearance.
Basic computer knowledge and MS Office skills.
Knowledge of hotel PMS/software is an advantage.
Valuable problem-solving and multitasking abilities.
Ability to work in shifts, including weekends and holidays.
Good English communication; knowledge of additional languages is an advantage.

Qualifications
Diploma/Degree in Hotel Management, Hospitality, or a related field preferred.
1–3 years of experience in a hotel front office or customer service role.
Freshers with positive communication skills may also be considered.

Pay: ₹10,000.00 - ₹15,000.00 per month

Perks:
Food provided
Paid sick time
Paid time off

Work Location: In person

📌 Front Desk Receptionist Hubli
🏢 Ikon Hotel
📍 Hubli