Key Responsibilities
Counsel patients and attendants regarding recommended orthopaedic treatment and surgical procedures.
Explain treatment plans, procedures, expected outcomes, risks, and post-treatment care in coordination with doctors.
Assist patients in understanding hospital procedures, documentation, and treatment-related formalities.
Coordinate with doctors, nursing staff, billing, TPA, and other departments for smooth patient care.
Explain estimated treatment costs and assist patients with financial/insurance-related queries as per hospital policy.
Follow up with patients regarding appointments, investigations, surgeries, and post-operative visits.
Maintain proper records of counselling, patient queries, follow-ups, and conversions.
Address patient and attendant concerns professionally and escalate clinical concerns to the concerned doctor.
Ensure confidentiality of patient information and compliance with hospital policies.




Support the department in improving patient satisfaction and treatment conversion.
Perform other duties assigned by the reporting manager/HOD.

Required Skills
Excellent communication and counselling skills.
Valuable interpersonal and patient-handling skills.
Basic knowledge of orthopaedic treatments and procedures.
Ability to explain medical information in easy language.
Good coordination, follow-up, and documentation skills.
Empathetic, skilled, and patient-focused approach.

Qualification & Experience
Qualification: Graduate in any relevant discipline; healthcare
Experience: 1–3 years of experience in a hospital/healthcare counselling or patient coordination role preferred.

Pay: ₹25,000.00 - ₹27,000.00 per month

Work Location: In person

📌 Counsellor Ortho Department Sahibzada Ajit Singh Nagar
🏢 Sohana Hospital
📍 Sahibzada Ajit Singh Nagar