This job is with S&P; Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 12 The Role : Associate Director, Business Systems Support The Team: The Digital Experience Team acts as a trusted and strategic partner to Commercial, Customer Experience, Technology, Legal, Finance, Business Management, Business Lines, etc. by delivering technologies and innovations that empower and enable Energy teams to obtain and grow customers, provide world class customer experience, and maintain highest levels of productivity and efficiency. Responsibilities and Impact: Provide strategic leadership and direction for the internal global support organization, setting vision, priorities, objectives, and performance expectations Establish and evolve the operating model, support framework, organizational structure,



and governance processes required to scale support capabilities globally Develop and mentor leaders and individual contributors while fostering a culture of accountability, innovation, inclusion, and continuous learning Drive organizational effectiveness through workforce planning, talent development, succession planning, and performance management Champion a customer-centric mindset that prioritizes user experience, service quality, operational excellence, and business value Partner with Change Management team on organizational readiness and adoption efforts for major platform enhancements, digital transformation initiatives, and business process changes What We're Looking For: Basic Required Qualifications: Robust knowledge of Salesforce, Marketo, and interconnected SaaS ecosystems 8 years of experience supporting enterprise business applications and digital platforms, including leadership of global teams Demonstrated experience building and scaling support or service organizations Excellent communication and presentation

📌 Associate Director, Business Systems Support (Haryana)
🏢 S&P Global
📍 Haryana