This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary Working Rhythm • Ensure that the Working Rhythm is followed for increased engagement and to improve efficiency • Ensure that all customer transactions are processed with TAT. • Ensure smooth coordination with Internal Stakeholders for client transactions. Service Culture • Build a Service Culture where the service managers are focused on creating an excellent experience for the customer and empowering them by promoting Digital migration • Ensure Service Stories are published monthly, and the service managers are appreciated for the services provided • Ensure that multiple Customer testimonies are captured in CEMS and there is a culture of acknowledging the service team 's efforts. Key Responsibilities Request Management • Ensure that the team effectively raises all the service request in cems ,



eops and ensures end to end tracking • Adherence to the prescribed turnaround time • Cash and Trade Transactions ;Timely and effective processing of the trade and cash transactions • Collaborate with the stakeholders such as the Contact Centre , CSG , Email Channel and ensure that the prescribed metrics are met Digitalization Migration of A2 to S2B • Ensure S2B migration for corporates processing A2 manually. • The Service team has taken the initiative of engaging with the Top 25 corporates and migrating them to S2B. • Ensuring complete coverage of customers to automated/online solutions like S2B, Trade Info Manager, Remittance e-alerts, e-statements etc Risk Management • To conduct all business operations in compliance with internal policies and external laws/regulations/guidelines. To ensure full compliance with Audits, RBI, and other applicable regulations/guidelines/laws. To drive the compliance culture down the line. • Ensure management control and performance / op

📌 Relationship Manager (Mumbai)
🏢 Standard Chartered Bank
📍 Mumbai