About Leena AI

Leena AI is an enterprise agentic AI platform used by Fortune 500 companies to automate work across IT, HR, and Finance. Our AI agents resolve employees' everyday problems — a locked account, a broken app, a new-laptop request — end to end, without a human in the loop. We are building the largest library of ready-to-use IT agents in the industry, and this role sits at the heart of that effort.

About the role

We are looking for someone who deeply understands how enterprise IT actually runs — especially in Microsoft-centric environments — and wants to turn that knowledge into products. You will design and build the IT agents that ship with our platform: agents that reset passwords, fix Outlook and Teams issues, install approved apps, manage access and licenses, and handle hundreds of other everyday IT requests.

This is not a traditional sysadmin or support job, and it is not a hardcore coding job either. It is a builder role: you take the IT processes you have run for years, connect them to the systems where they live (Microsoft 365, Intune, Entra ID, ServiceNow,



and more), and package them as reliable, reusable agents that work out of the box for any large enterprise.

What you will do

• Build a large library of IT agents — design how each agent should work, what steps it takes, what approvals and safety checks it needs, and how success is measured.

• Own our Microsoft-side integrations — make agents work smoothly with Microsoft 365, Intune, Entra ID (Azure AD), Exchange Online, Teams, and Azure, using Microsoft's standard connection points.

• Connect agents to IT service desks — ServiceNow and similar tools for tickets, approvals, service catalogs, and knowledge.

• Work directly with enterprise customers — understand how their IT setting is set up, map their use cases to our agents, and configure and launch agents for them.

• Productize what you learn — when you solve something new for one customer, turn it into an out-of-the-box agent ev

📌 Integration Specialist (Gurugram)
🏢 Leena AI
📍 Gurugram