Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a current standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Property & Asset Management

Manager – Operations/Sr. Operations
- Objective of the role:
- undefinedo Manages Site Operations to focus on the following benchmark pillars while they perform their assigned goals –
- § Brand
- § Clients
- § People and Values
- § Platform

Key Responsibilities

1. Operational Excellence and Quality Management
- Ensure all properties meet or exceed defined quality standards
- Implement and maintain effective property management systems
- Achieve target scores in internal and external audits
- Successfully manage transitions from project teams to operations & maintenance teams




- Proactively manage site operations and maintenance activities
- Effectively handle escalations

2. Client Relationship Management
- Maintain regular interaction and review sessions with clients
- Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs)
- Achieve high client satisfaction scores

3. Vendor Management
- Conduct regular vendor performance reviews and evaluations
- Ensure vendors meet quality and service level standards

4. Technology Implementation and Innovation
- Drive the implementation of IT tools and AI in day-to-day operations
- Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.)

5. Compliance and Risk Management
- Assist in maintaining and renewing site-related Building Statutory Compliances
- Support administrative, compliance, and legal

📌 Operations Manager (Hyderabad)
🏢 Esl-Brightstone Real Estate
📍 Hyderabad