This job is with HP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Account Delivery Manager IV Description - Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of current ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees. Responsibilities:



Develops and nurtures senior mgmt relationships with the customer. Owns customer operational relationship: develops & nurtures to excellent customer satisfaction. Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan. Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication. Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan. Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls. Ability to effectively and proactively manage risk for medium to high risk projects. Hires, leads and provides managerial

📌 Account Delivery Manager IV (Maharashtra)
🏢 Hp
📍 Maharashtra