We are looking for an enthusiastic and target-oriented Customer Support Executive who will be responsible for making outbound calls, following up with leads/customers, maintaining regular communication, and converting interested prospects into successful onboarding/closures.
Key Responsibilities
Make 150–200 outbound calls daily to assigned leads/customers.
Follow up regularly with leads and maintain proper follow-up schedules.
Understand customer requirements and provide relevant information about the company's services.
Convert interested leads into successful onboarding/closures.
Handle customer queries professionally and resolve basic concerns.
Maintain accurate records of calls, follow-ups, and lead status.
Update daily calling and conversion data in the assigned CRM/Excel sheet.
Ensure timely follow-up with pending and interested leads.
Coordinate with the concerned team for further processing and onboarding.
Achieve daily, weekly, and monthly calling and conversion targets.
Maintain skilled communication and a positive attitude while interacting with customers.
Required Skills
Good communication and convincing skills.
Hindi communication is mandatory; English will be an added advantage.
Comfortable making a high volume of outbound calls.
Strong follow-up and lead-conversion skills.
Basic knowledge of MS Excel/Google Sheets.
Target-oriented and self-motivated.
Ability to handle repetitive calling and follow-up activities efficiently.
Key Performance Indicators (KPIs)
150–200 calls per day
Timely and consistent follow-ups
Lead conversion / onboarding
Daily reporting and data accuracy
Achievement of assigned monthly targets
Qualification
Graduate preferred.
What We Offer
Competitive salary
Performance-based incentives
Growth prospects
Professional work setting
Interested candidates can apply with their updated CV.