Job Responsibility
Monitor individual vehicle turnaround times to ensure quick delivery of commercial fleets.
Oversee floor in-charges, mechanics, and electricians diagnosing complex engine, BS4/BS6, and electrical faults.
Track daily job card lifecycles from initial customer entry to final quality inspection.
Measure floor technician efficiency to maintain maximum workshop output.
Enforce corporate environmental, health, and workshop safety protocols across all service bays.
Resolve complex or delayed customer complaints efficiently to maintain a high Customer Satisfaction Index (CSI).
Conduct joint field visits with the sales team to support major fleet operators and State Transport Undertakings
Execute localized free check-up camps and regional service marketing drives to increase vehicle inflow.
Drive targets for Annual Maintenance Contracts (AMC), Fleet Management Services (FMS), and Extended Warranties (EW).




Coordinate with the parts in charge to maximize inventory pull-through of genuine Tata parts.
Manage the bodyshop pipeline by building relationships with insurance surveyors for rapid claim settlements.
Verify technicians follow correct warranty diagnostic steps to prevent rejected company claims.
Ensure exact data entry for service records, billing history, and vehicle tracking metrics.
Keep the workshop prepared for formal performance assessments and grading audits conducted by Tata Motors corporate teams.

Pay: ₹30,000.00 - ₹42,000.00 per month

Advantages:
Cell phone reimbursement
Commuter assistance
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

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