Job Purpose

The Sales CRM Executive is responsible for managing customer enquiries, ensuring timely follow-up, improving lead conversion, maintaining CRM data, and enhancing the overall customer experience throughout the two-wheeler sales process.

Key Responsibilities
Receive and maintain all customer enquiries from showroom visits, telephone calls, website, social media, campaigns, and other sources.
Ensure all leads are properly entered and updated in the CRM system.
Allocate leads to Sales Executives as per management guidelines.
Monitor daily follow-up activities of the sales team.
Ensure timely follow-up for enquiries, test rides, bookings, and pending customers.
Track enquiry-to-booking and booking-to-retail conversion.
Follow up with customers who have not visited, booked, or completed their vehicle purchase.
Coordinate with the sales team to ensure proper customer communication.
Monitor test ride schedules and collect customer feedback.
Conduct customer satisfaction and feedback calls.




Follow up on pending documentation, finance approvals, insurance, and vehicle delivery requirements.
Maintain daily, weekly, and monthly CRM and sales MIS reports.
Identify lost enquiries and analyse reasons for lost sales.
Escalate customer complaints or unresolved issues to the concerned Sales Manager.
Support customer retention and referral generation activities.
Ensure CRM data accuracy, completeness, and timely updating.
Coordinate with digital marketing and sales teams for online and campaign-generated leads.
Ensure compliance with company and OEM CRM processes.

Job Type: Full time

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:
Provident Fund

Education:
Bachelor's (Preferred)

Experience:
total work: 1 year (Preferred)
sales: 1 year (Preferred)

Language:
Tamil (Preferred)
English (Preferred)

Work Location: In person

📌 Customer Relationship Manager Coimbatore
🏢 SAMICKSHA AUTOMOTIVES INDIA PRIVATE
📍 Coimbatore