Telecaller Executive

Job Type: Full-time

Pay: ₹12,000 - ₹15,000 per month + Performance Incentives

Full Job Description

Angroos Gifts Boutique is looking for a friendly, confident, and customer-focused Telecaller Executive to handle customer calls, manage enquiries, follow up with potential customers, and convert enquiries into successful orders.

Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer enquiries through phone calls, WhatsApp, and email.
Understand customer requirements and recommend suitable products and gifting solutions.
Explain product features, pricing, customization options, and delivery timelines.
Prepare quotations and coordinate with the sales team.
Follow up with customers to convert enquiries into confirmed orders.
Build and maintain positive customer relationships.
Resolve customer concerns and provide excellent customer service.
Maintain enquiry records, customer databases, and daily call reports.
Coordinate with the sales, production, accounts, packing, and delivery teams.
Support promotional campaigns and showroom customer service whenever required.
Perform other duties assigned by the management.





Requirements
Bachelor's Degree or equivalent qualification.
Excellent communication skills in Malayalam and English.
Basic Hindi communication is an added advantage.
Robust customer service and communication skills.
Good persuasion, follow-up, and negotiation abilities.
Basic knowledge of Microsoft Office and computer applications.
Experience in telecalling, customer support, sales, or enquiry management is preferred.
Freshers with excellent communication skills are welcome to apply.

Benefits
Performance Incentives
Career Growth Opportunities
Professional Training
Friendly and Professional Work Workplace

Job Type
Full time

Pay

₹15,000 - ₹15,000 per month

Supplemental Pay
Performance Bonus
Incentive Pay

Schedule
Day Shift
Monday to Saturday
Additional hours during festive seasons when required

Language
Malayalam (Required)
English (Required)
Hindi (Preferred)

Work Location

In person – Kadavanthra, Kochi

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Tele Caller Executive Kochi
🏢 Gifts Boutique
📍 Kochi