A Front Office Associate serves as the primary point of contact in a hospitality or corporate setting, managing guest check-ins/check-outs, reservations, and inquiries while providing exceptional customer service. They maintain a welcoming atmosphere, handle payments, address complaints, and ensure smooth, skilled front desk operations to create a positive first impression.

Key Responsibilities and Duties
Guest Services: Greet guests warmly, manage check-in/check-out, handle reservations via phone/email, and manage guest accounts.
Operational Tasks: Process payments, handle currency exchange, assign rooms, issue keys, and maintain accurate room inventory records.
Communication: Serve as the main communication hub, responding to guest inquiries regarding hotel services, local attractions, and travel.
Problem-Solving: Proactively handle guest complaints and special needs with professionalism to ensure satisfaction.
Coordination: Collaborate with housekeeping, maintenance, and security departments to facilitate guest requests. National Skill Development Corporation (NSDC)

Required Skills and Qualifications
Communication:



Excellent verbal and written skills for guest interaction.
Technical Proficiency: Knowledge of Property Management Systems (PMS) like Opera, Cloudbeds, or RoomRaccoon, plus general office software.
Professionalism: A friendly demeanor, solid grooming standards, and the ability to work under pressure.
Experience/Education: Minimum of a high school diploma or equivalent, with previous hotel experience often preferred. National Skill Development Corporation (NSDC)

Common Qualifications
High school diploma; a degree in hotel management is a plus.
Previous experience in a customer service or receptionist role.
Ability to stand for long periods.

Pay: ₹10,000.00 - ₹15,000.00 per month

Perks:
Food provided
Paid time off

Application Question(s):
What is your current in hand ?
What is your notice period ?
Do you have minimum 6 months experience in hotels ?

Experience:
Front Office : 1 year (Required)

Language:
English (Required)

Work Location: In person

📌 Front Office Associate Dehradun
🏢 Espire Hospitality
📍 Dehradun