Tech-support – Job profile

Key Responsibilities
Monitor and support CCTV/e-surveillance systems and related applications.
Troubleshoot issues related to CCTV cameras, DVR/NVR, monitoring systems, and connectivity.
Troubleshoot issues related to Panel, panel configuration and connectivity.
Handle technical support tickets and ensure timely resolution of issues.
Coordinate with field engineers, vendors, and internal teams for technical problems.
Monitor system health, camera connectivity, recording status, and other alerts.
Perform basic troubleshooting of LAN, switches, routers, IP cameras, and network connectivity.
Maintain records of technical incidents, resolutions, and system downtime.
Escalate critical or unresolved issues to the appropriate technical team.
Follow up on pending issues and ensure closure within the defined SLA.
Support installation, configuration, and maintenance activities when required.
Prepare daily/weekly reports related to system issues and technical activities.




Ensure adherence to company processes and e-surveillance operational standards.

Required Skills
Basic knowledge of CCTV and IP surveillance systems.
Basic knowledge of instrusion panels.
Knowledge of DVR/NVR and IP cameras.
Basic understanding of networking concepts such as IP address, LAN, switches, routers, and connectivity.
Positive troubleshooting and problem-solving skills.
Basic knowledge of Windows and common IT applications.
Positive communication and coordination skills.
Ability to work in shifts, if required.
Ability to handle multiple technical issues and prioritize critical incidents.

Qualification & Experience
Graduate/Diploma in IT, Computer Science, Electronics, or a related field.
Minimum 1 year of relevant technical support experience preferred.
Experience in CCTV/e-surveillance/IT support/network support will be an advantage.

Pay: ₹20,000.00 - ₹40,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Tech Support Executive Pune
🏢 Integrated Active Monitoring
📍 Pune