Store Cleanliness & Hygiene (incl. Sheed nagra site)
1. HK audit score (monthly planned + surprise)
Standard audit checklist (zones, washrooms, BOH, FOH, garbage, odour, mirrors, mirrors, floors, VM pads)
2. Customer?visible hygiene defects closed immediately
RnM tracker + HK call?outs;
20%
Cluster Compliance (For the cluster)
1.Statutory & store compliance adherence
2. Closure of compliance audit NCs
20%
HK & Security Attendance Control
1. Roster adherence (HK)
2.Security coverage adherence
15%
Bills & Payments (incl. RnM)
1.Invoice processing TAT (HK/Security/RnM/utilities/AMC)
15%
RnM Governance & Closure
1. Service Level Agreement closure by priority
2. Processing all the bill in system
3. Repeat Call Reduction
20%
Training & Fire Safety Readiness
1. HK & Security training coverage (SOPs, grooming, customer conduct, emergency response)
2. Fire safety trainings & mock drills
3. Fire equipment readiness
10%

📌 Facility-Po33 (Kolkata)
🏢 Apparel
📍 Kolkata