Product Support Specialist-2 (Aurangabad)

Product Support Specialist-2 (Aurangabad)

27 Aug
|
JLL
|
Aurangabad

27 Aug

JLL

Aurangabad

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a current industry, join our team as we help shape a brighter way forward.

Product Support Specialist-2
We are currently seeking an Enhanced Support Specialist specializing in Tier 2 client technical support to join our JLL Technologies Corrigo Support team.

About JLL Technologies –

JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes.



Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

Required hours
- Monday–Friday, aligned to U.S. business hours. Shift will be 8am-5pm Central Time.

What this job involves

Level 2 Corrigo Product Support Responsibilities

As a Corrigo L2 Support Specialist at JLL Technologies, you will be directly responsible to
- The majority of this role will be troubleshooting various and complex Corrigo issues
- Manage Incidents and Service Requests in multiple ticketing queues for multiple applications
- Be available for chat and live call transfers from OSC Corrigo L1
- Engage in mentoring sessions with OSC L1 Response Team members
- Assist in creating user-facing Knowledge Articles that facilitate user self-help
- Participate in post-migration application testing
- Test complex scenarios to determine cause, symptoms,

📌 Product Support Specialist-2 (Aurangabad)
🏢 JLL
📍 Aurangabad

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