Description
The Colleague Experience Group (formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and outstanding ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The organization builds and operates products and services to enable CEG and the business
The Colleague Experience Servicing Strategy refers to the structured approach American Express and Colleague Experience Group is taking to deliver support services to its colleagues, ensuring that interactions are efficient, consistent, and tailored to individual needs. It encompasses the design of tiered support models, integration of technology platforms, and governance of knowledge assets to enable seamless resolution of colleague inquiries.




The Knowledge Management Analyst supports the development and maintenance of a centralized knowledge ecosystem that enables efficient, personalized, and scalable colleague servicing. This role is responsible for curating and optimizing content, analyzing usage trends, and supporting platform enhancements that align with the broader servicing strategy. Working closely with the Knowledge Manager and cross-functional teams, the analyst will help ensure that knowledge assets are accurate, accessible, and continuously improved to meet evolving colleague needs.
Through close collaboration with cross-functional partners and continuous improvement efforts, the analyst will help reduce friction in support workflows, enhance colleague experience, and contribute to the broader transformation of service delivery across the enterprise.

Responsibilities
- Assist in the creation, tagging, and updating of knowledge articles, FAQs, SOPs, and policy guides for content migr

📌 Analyst-CEG (Gurugram)
🏢 American Express
📍 Gurugram