This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Summary The Senior Operations Manager is responsible for the day-to-day operations, optimization, and user enablement of the High-Performance Computing (HPC) environment supporting Novartis Biomedical Research. The role ensures that scientific workloads run reliably, securely, and efficiently across on-premise HPC, scientific software stacks, SBGrid, specialized on-premise applications, the DGX AI/ML compute environment, and AWS-based compute environments, with a major focus on the scientific software ecosystem - the HPC toolbox, SBGrid, and specialized on-premise applications - alongside AI/ML and cloud compute enablement. The role works in close partnership with Novartis IT, the BR Compute Management Team, and third-party providers to deliver a reliable, performant, and continuously evolving compute platform. Location: Hyderabad, India LI-Hybrid About the Role Key Responsibilities Provide user support,



incident management, and issue escalation, coordinating with Novartis IT teams and third-party providers for timely resolution. Manage user community communications - proactive notifications on platform issues, maintenance, and scheduled downtimes. Own user training, onboarding, and offboarding coordination. Perform system monitoring, storage hygiene, and vulnerability management, coordinating remediation with relevant teams. Test key functionalities after upgrades and patches, in collaboration with Novartis IT or third-party providers. Collaborate with the BR Compute Management Team for direction, alignment, and prioritization of activities. Deliver regular usage reports and status updates to the BR Compute Management Team. Maintain and extend user documentation, training materials, internal SOPs, and best-practice guidance. Platform-Specific Responsibilities (Across HPC, Scientific Soft

📌 Senior Operations Manager (India)
🏢 Novartis
📍 India