Mercer is the global leader for trusted human capital services and products. The Wealth MRA team at Mercer delivers a comprehensive suite of Retirement solutions across geographic boundaries, offering solutions globally.
The incumbent in this role will ensure world-class service delivery to the US clients globally. This position is responsible for various professional activities, including processing transactions, administration of Pension plans and Disbursements. The role will focus on –
- Processing and Quality check
- Effective communication with US teams
- Maintaining the required Productivity% and CU%
- Process Improvement/ELVA
- Meeting all the process SLAs external and internal (98% Accuracy and 100% TAT)
- Adherence to Process SOPs/Guidelines
- Effective utilization of available time
- Adherence to calendar for client calls
- Support compliance and audit requirements, completion of mandatory/recommended trainings
- Applicants should be flexible working in nights
What is in it for you?
- Medical insurance, personal accident insurance,
group term life insurance from the day you join us
- 10 holidays along with 15 earned leaves, 7 sick leaves and 7 casual leaves in a calendar year
- Shared Transport (Provided the address falls in service zone)
We will count on you for
- Daily Work Management and processing
- Mentoring and coaching new hires
- Providing floor support to colleagues
- Written and Verbal communication with onshore business partners
- Ensuring compliance of all internal and client policies
- Update SOP and Other process documents
- Ensure adherence to communication calendar
- Applicants should be flexible working in shifts
What you need to have
- Graduation in any stream
- Minimum 2-4 years of experience
- Good Knowledge of DB Domain (preferred)
- Good Interpretation and decision making skills
- Strong command on MS office applications (Excel, Power-point)
- Solid communication skills, both verbal and written
- Goo
📌 Plan Administration (Gurugram)
🏢 Marsh Mclennan
📍 Gurugram
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