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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

Role Overview:
A Payments Specialist collaborates closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through technical troubleshooting.

Position Responsibilities:
Monitor, troubleshoot, and resolve partner integration issues autonomously utilizing debugging tools to determine root cause.
Develop an in-depth understanding of documented process flows to identify process improvement opportunities and update documentation.
Track and project manage multiple projects simultaneously for partners, acting as a main point of contact for post-launch issues.
Identify when cases require escalation and engage effectively with higher support tiers and cross-functional teams.
Perform configuration and coding to enable, test, and validate recent payment services.




Perform quality reviews for team deliverables, identify gaps, and assist with onboarding and mentoring new team members

Required Skills:
BA/BS degree in a technical discipline (Computer Science preferred) or equivalent practical experience.
Working knowledge of SQL and Linux operating systems.
At least 1 year of Java programming experience in a source-controlled environment and experience building a web application.
At least 4 years of experience in coaching and mentoring (hands-on technical training experience is a plus).
Robust analytical, troubleshooting, and problem-solving skills, with the ability to translate highly technical documents into support content.
Excellent communication, presentation, facilitation, and collaboration skills.

Required Certification(s):
Any SQL skill certification will be preferred.

Advantages
We support you with competitive wages and with c

📌 Tech Process Specialist Hyderabad (India)
🏢 Google Operations Center
📍 India