MKTG - Executive - Customer Experience (Gurugram)

MKTG - Executive - Customer Experience (Gurugram)

27 Aug
|
PNB Metlife
|
Gurugram

27 Aug

PNB Metlife

Gurugram

Job Description

• Complaints Ratio/ Industry Ranking

• TAT management along with Quality and Productivity

• Audit Scores

• Analytics and sharing insights with stakeholders and management

• Driving Complaints Reduction initiatives.

• Taking initiatives towards automation to enhance control and bring in efficiency in tasks

Key Responsibilities:

• Complaints Ratio/ Industry Ranking

• TAT management along with Quality and Productivity

• Audit Scores

• Analytics and sharing insights with stakeholders and management

• Driving Complaints Reduction initiatives.

• Taking initiatives towards automation to enhance control and bring in efficiency in tasks

📌 MKTG - Executive - Customer Experience (Gurugram)
🏢 PNB Metlife
📍 Gurugram

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