Description
1. Oracle Fusion HCM Operations & Support
- Act as the primary SME for Oracle Fusion HCM across all modules.
- Manage end-to-end issue triage, troubleshooting, incident resolution, and escalation.
- Monitor integrations, batch jobs, OIC, HDL, SFTP transfers, and system interfaces.
- Manage user access, roles, permissions, user provisioning, and security governance.
- Ensure compliance with incident management SLAs and maintain high system availability.
- Conduct root cause analysis (RCA) for recurring and critical issues.
- Coordinate with Oracle Support, implementation partners, and IT teams for system resolution.
- Maintain system health monitoring processes and proactively identify risks.

2. Stakeholder Management & Business Requirements Governance
- Act as the single point of contact (SPOC) between HR Operations and HR Technology teams.
- Facilitate requirement gathering sessions with HR process owners.
- Maintain and govern centralized requirements and enhancement trackers.
- Translate business requirements into detailed Business Requirement Documents (BRDs).




- Ensure proper prioritization, approvals, and governance of all technology enhancement requests.
- Publish regular status reports on requirements, projects, and system enhancements.
- Drive stakeholder communication and ensure timely response to queries and requests.

3. Oracle Quarterly Release & Compliance Management
- Review Oracle quarterly release notes and assess business impact.
- Recommend feature adoption and opt-in/opt-out decisions.
- Coordinate UAT, regression testing, and production readiness activities.
- Manage pre- and post-instance refresh activities.
- Maintain Fusion SOPs, user guides, and process documentation.
- Support internal and external audits through timely provision of logs, reports, and evidence.
- Ensure maker-checker controls and documentation are audit-ready at all times.
- Update training materials and knowledge repositories following releases.

4. HR Process

📌 SHARED SERVICES (India)
🏢 Zensar Technologies
📍 India