Main Task
- Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service.
- Source current customers through BTL marketing and customer calling

Areas of Responsibility
Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction
- Promptly travel to and from the customers home while safely handling the gold in transit
- Carry out GLFH transaction while strictly adhering to process and policies
- Maintain high level of customer satisfaction
- Gold appraisal

Generating leads for GLFH
- By conducting BTL marketing
- Call inactive and other prospective customers
- Responsible for conversion of leads generated

KRA
- Adherence of timeliness (fulfilling the appointment within a specified time)
- Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious)
- Quality of service
- Number of leads generated through customer visit/calls and conversion %

📌 Loan Manager (Delhi)
🏢 Muthoot Fincorp
📍 Delhi