Overview

About PowerSchool

At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.
Team Overview
Our Support team provides a broad spectrum of training and technical support for our customers. From accurately analyzing and troubleshooting, to diagnosing and resolving software or system issues, this team offers world-class technical support with a strong focus on maximizing customer satisfaction.

Responsibilities

Description
The Technical Support team provides solutions-oriented technical support with a solid focus on customer service that is designed to maximum customer satisfaction while reaching our organizational goals.
Your day-to-day job will consist of:




- Serves as the initial point of contact for customer inquiries via phone, email, and chat, accurately assessing urgency and impact to prioritize work
- Owns customer issues through to resolution by performing diagnostics, researching solutions, and applying technical expertise to restore functionality
- Escalates complex or high impact cases to the appropriate engineering or support teams while maintaining accountability for customer communication and follow through
- Documents all customer interactions, troubleshooting steps, and outcomes in the case management system to support knowledge sharing and trend analysis
- Produces standard statistical reports, such as incident summaries as help desk incident reports
- Partners with development teams to communicate reproducible defects, provide detailed error information, and recommend improvements that enhance product quality
- Participates in product evaluations by testing software or hardware to asse

📌 Technical Support Engineer I (Bengaluru)
🏢 PowerSchool Group
📍 Bengaluru