What success looks like in this role:

About the Role
This position is for a L3 Engineer will act as a subject-matter expert for a multi-tenant Workspace ONE MSP environment supporting approximately 30 clients, spanning shared managed-service tenants, dedicated customer SaaS consoles, and legacy on-premises deployments. The L3 Engineer is accountable for integrations, escalated incident resolution, upgrade planning, automation strategy, and technical governance across all supported customer environments.

Key Responsibilities
- Platform Architecture & Environment Management: Own the end-to-end Workspace ONE architecture across SaaS, Hybrid, and On-Premises models, covering UEM, Workspace ONE Access, Unified Access Gateway (UAG), Assist, Intelligence, ACC/AWCM connectors, and gateways.
- Define Organization Group hierarchies (tenant, sub-OGs, staging, platform-based, and business-unit OGs), global UEM settings, and workplace segregation across dev/test/pre-prod/production, controlling configuration promotion between environments.
- Plan, document, and execute upgrades for UEM,



Access, UAG, Assist, and related components, including rollback readiness and post-upgrade validation.
- Enrollment & Device Lifecycle: Design enrollment strategies for Android, iOS, macOS, Windows, and rugged devices across Corporate-Owned, Corporate-Shared, and BYOD models, including Autodiscovery, zero-touch, DEP/Automated Device Enrollment, Windows OOBE and PPKG provisioning, and staging scenarios.
- Policies, Profiles & Baselines: Define profile and baseline architecture per platform; design and debug custom ADMX/OMA-URI payloads; resolve conflicts between ADMX profiles, CIS/security baselines, custom settings, and legacy GPOs.
- Application Lifecycle: Own the application lifecycle strategy: Win32/MSI/EXE, PKG, APK/AAB and Managed Google Play, ABM/VPP delivery, Omnissa SDK integration, deployment ring design (pilot to broad), dependency and rollback planning.
- Android Enterprise & Rugge

📌 Assoc Prin Eng MDM (Bengaluru)
🏢 Unisys
📍 Bengaluru