Job Purpose
Support the Customer Centricity & Compliance Office by reviewing requirements across Businesses, Sales, Product, Service, Collections, Operations to ensure customer-centric design and meeting applicable internal policies and external regulations—without slowing delivery
The role will assist in conducting checks, preparing documentation, validating controls, and ensuring that every change going into production meets internal standards and regulatory expectations.
The role is execution-focused and designed for someone who can work with product squads, follow structured review processes, and maintain high-quality documentation and evidence.Duties and Responsibilities
Core Responsibilities: -
• Own end-to-end solution design for assigned products / modules by reviewing business user stories, conducting gap analysis in collaboration with COEs & IT teams
• Review user stories for basic customer experience, fair treatment, and compliance-related requirements
• Highlight gaps to Product Owners / COEs and squad teams and support them in fixing the same.




• Ensure CX/Compliance checklists are completed before sprint commitment.
• Map all requirements to internal policies and guidelines.
• Ensure correct usage of disclosures, consent language, and customer communication templates.
• Assist in creating and validating acceptance criteria related to customer-centric and compliance requirements.
• Ensure all customer-facing content is explicit, accurate, and not misleading
• Participate in Testing, UAT, CUG and Go Live to verify that customer-facing changes behave as expected.
• Validate documentation and test evidence during testing
• Log defects related to missing controls, clarity issues, or non-compliance points.
• Maintain checklists, review comments, and sign-off evidence in Azure / Req Ease (or relevant systems).
• Coordinate with Product, Tech, QA, Risk, Compliance, Legal, Operations teams for required clarifications and follow-ups.
• Involve inter department (CCCO

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