Business Integration Consultant - Process Analyst
The Business Integration Consultant – Process Analyst supports the establishment of current business processes, and integrates the application of new processes with existing business processes. This job assesses business requirements, completes research and analysis to determine solutions and makes recommendations for enhancements. While working under general supervision, this job identifies strengths and weaknesses of existing internal processes, methods and tools.

Key Responsibilities and Duties
- Assists with process design and improvement methodologies to identify, analyze and improve business processes and service quality.
- Analyzes business intelligence data on call center customer service quality to inform business decisions.
- Maintains documentation to support analysis and recommended improvements including business requirements, functional specifications and process maps.
- Supports the development of integration training materials and activities for new processes and procedures.




- Plans for process integration opportunities that support business objectives while also creating process changes by integrating new processes into existing ones and communicating these changes to affected areas.
- Monitors the post-implementation project reviews in order to assess the effectiveness of changes in the process.

Educational Requirements
- University (Degree) Preferred

Work Experience
- No Experience Required

Physical Requirements
- Physical Requirements: Sedentary Work

Career Level
5IC

Attrition backfill: Tripti Chauhan

Related Skills

Accountability, Adaptability, Agile Methodology, Business Acumen, Business Process Improvement, Business Process Understanding, Change Management, Consultative Communication, Executive Presence, Influence, Prioritizes Effectively, Problem Solving, Program Management, Relationship Management, Resource Planning_

Company Overview
TIAA Global Capabilities was established in 2016 with

📌 Analyst - Business Integration Consultant (Mumbai)
🏢 TIAA
📍 Mumbai