The Manager Identity & Access Management (IAM) Service Owner is responsible for governing, operating, and continuously improving the organisation’s identity and access services across on‑premises and cloud environments. This role ensures that users, systems, and applications have the right access at the right time, following the principles of least privilege, zero trust, and regulatory compliance. With ownership of Active Directory (AD), Microsoft Entra ID (Azure AD), and Certificate Management, the Access Management Lead plays a critical role in safeguarding the organisation’s digital identity ecosystem. They oversee identity lifecycle processes, privileged access controls, authentication standards, and certificate‑based security, ensuring that access services remain secure, reliable, and aligned with business needs. Reporting into senior IT leadership or the Security/Infrastructure function, this role collaborates closely with Security, Service Desk, Network, and Application teams to maintain solid access governance, support audits, and drive continuous improvement.



The successful candidate combines technical depth with service ownership discipline, ensuring that identity and access services underpin a secure and seamless user experience.

Key Responsibilities

-
Oversee the health, performance, and security of on‑premises AD environments.

-
Govern domain controllers, group policies, OU structure, and replication.

-
Ensure AD configuration aligns with best practices, zero‑trust principles, and audit requirements.

-
Manage privileged access within AD, including tiering models and admin roles.

-
Govern identity lifecycle processes in Entra ID, including provisioning, deprovisioning, and role assignments.

-
Manage conditional access policies, MFA, SSO integrations, and identity protection features.

-
Oversee application registrations, enterprise apps, and federated identity configurations.

-
Ensure secure hybrid identity operations (Entra Connect, cloud sync,

📌 Manager - Identity & Access Management (IAM) Service Owner (Viman Nagar)
🏢 Davies
📍 Viman Nagar