Description
Make your mark leading payments operations and market expansion—driving strategy, controls, and automation to deliver safer, better client outcomes.
As a Lead in payments operations, you lead strategic market expansion and payments operations initiatives, ensuring regulatory alignment and operational readiness. You oversee end-to-end payments lifecycle operations, risk and control execution, and governance practices while managing escalations and stakeholder expectations. You deliver measurable improvements through data-driven insights, automation, and inclusive people leadership that develops talent and elevates service quality.
Job Responsibilities:
- Lead strategic market-entry/expansion programs, ensuring regulatory alignment and operational readiness.
- Partner with cross-functional teams to deliver expansion initiatives in line with long-term strategy and local/global regulations.
- Provide concise program updates to senior leadership, with clear insights, risks, and recommendations.




- Build and maintain senior stakeholder partnerships to enable market expansion and strategic collaboration.
- Track effectiveness of expansion strategies, course-correcting plans to deliver targeted outcomes.
- Own end-to-end payments operations across the lifecycle—daily performance, objectives, escalations, and service quality.
- Embed solid risk, control, and compliance standards in execution; actively identify and escalate emerging issues.
- Leverage deep payments/product knowledge to translate client needs into operational improvements, using AI/automation for efficiency and compliance.
- Drive initiatives to enhance processing and client experience, including process optimization, cybersecurity, and anti-fraud controls.
- Execute operational strategy and communicate business updates to key internal stakeholders and external clients, adhering to policies and guidelines.
- Strengthen the operating model and talent: governance/PMO methodology, SOP/control document

📌 Payment Lifecycle Manager (Mumbai)
🏢 JPMorganChase
📍 Mumbai