Identify potential risks/ control issues from various available records/ sources for timely remediation and strengthening internal controls.
- Co-ordinate with BORMs/Process owners to ensure independent validation of RCMs and RCSA results shared by Business and Support Functions.
- Review various available sources like GLs, System generated/ ad hoc operational reports, IT incidents log, Info Sec security logs, Customer Complaint data, Operations error log, etc. using analytics/ or manual review procedures to identify potential risk/ control issues.
- Discuss identified potential risks/ control issues with Team Lead-ORM and Head-ORM for further investigation, reporting and remediation, as appropriate.

Support KRI monitoring process for monitoring risk levels and direction.
- Collect, analyze and prepare KRI breach report along with root cause, actions, action owners and timelines for review of Team Lead -ORM and Head-ORM.
- Ensure timely publishing of correct KRI breach report to all stakeholders.





Manage open issues and actions from various sources for closure &/ or timely escalation of overdue items to strengthen ORM governance and oversight.

Implement Issue and Action Management process by ensuring following -
- Build a comprehensive tracker for issues and actions emanating from various source like approved Product notes/ revisions, review of SOPs, RCM reviews, RCSA results, KRI monitoring, Incident reporting including insurance claims, ORMC, RMC, etc.
- Ensure periodic follow-up for timely and correct updation of tracker to facilitate availability of relevant data to various stakeholders.
- Ensure timely reporting &/or escalation of overdue open issues &/or actions.

Assist in strengthening governance over outsourcing of financial service activities.
- Implement approved Outsourcing Policy and various aspects of Outsourcing SOP.
- Annual review of Outsourcing Policy and SOP for changes, if any.
- Assist Head- ORM in ensuring adequate governance over outsourcing

📌 Team Member (Goregaon)
🏢 Financial services
📍 Goregaon