About ZOCA

ZOCA is building products that help businesses simplify their operations, improve customer engagement, and drive growth. As we continue to scale our US SMB business, we are looking for an experienced Senior Account Manager to own the customer relationship and commercial health of a portfolio of US SMB customers.

This is a high-ownership role responsible for driving retention, expansion, customer satisfaction, and net revenue retention across an existing customer base.

The Role

We are looking for a Senior Account Manager who can take complete ownership of a portfolio of US SMB customers and drive both customer outcomes and revenue growth.

You will be responsible for protecting the existing revenue base while identifying and executing opportunities to expand customer relationships through upsells, cross-sells, additional locations, product adoption, and other expansion opportunities.

The ideal candidate has deep experience in subscription SaaS account management, with a strong track record in farming, retention, expansion, and managing a high-velocity SMB customer portfolio.





This is a commercially-oriented account management role. You should be comfortable having conversations about value, renewals, pricing, product adoption, expansion, and retention — while ensuring customers have a strong overall experience with ZOCA.

What You'll Own

You will have direct ownership of the commercial and relationship health of your assigned customer portfolio, including:

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GRR – Gross Revenue Retention

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NRR – Net Revenue Retention

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Customer retention and churn

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Expansion revenue

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Upsell and cross-sell

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Customer satisfaction

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CSAT

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NPS

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Product adoption and engagement

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Renewal performance

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Customer relationship health

What You'll DoCustomer Portfolio Management

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Own a portfolio of US SMB customers and act as the primary strategic point of contact.

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Build robust, trusted relationships with business owners, operators, and key decision-makers.

📌 Senior Account Manager (Bengaluru)
🏢 ZOCAAI Technologies
📍 Bengaluru