Company: Client of Turning Point Career

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Enterprise

Company Type: Product

Business Model: B2B2C

Funding Stage: IPO/Public

Industry: FinTech

Job Description

We are looking for a Lead Product Designer with 5+ years of experience owning end-to-end digital customer journeys across high-volume B2C web and mobile platforms, with strong expertise in UX, product design, usability testing, and design systems. The ideal candidate should have 1+ year of people management experience and hands-on expertise in A/B testing, experimentation, AI-assisted prototyping, and driving measurable improvements in customer experience.

Roles & Responsibilities

To drive design excellence for the assigned digital customer journeys by leading a team of designer(s) and owning the end-to-end design and testing strategy for these journeys. The role partners closely with business/product stakeholders, product management and analytics teams to identify customer pain points, prototype current-age (including AI-led) design concepts,



validate design hypotheses through structured testing (A/B, moderated/unmoderated research) and institutionalise design system adherence across the assigned journeys, while managing the design talent within the team.

Minimum Required Accountabilities For This Role

Own the end-to-end design vision and strategy for the assigned business POD's digital journeys (app & web)
Lead, guide and manage the Design & Testing Member(s) in the POD, including performance management and capability building
Partner with the POD Lead, Product Managers and Business stakeholders to translate product strategy into intuitive design solutions
Drive user research (moderated/un-moderated) and synthesize customer pain points and expectations into actionable design interventions
Define and drive the A/B testing and experimentation roadmap for POD journeys in partnership with testing/analytics teams
Champion adoption and governance

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