Key Responsibilities

Respond to customer queries and requests via WhatsApp, live chat, email, and other online platforms.
Support customers with order status, product information, payments, cancellations, returns, refunds, and delivery-related concerns.
Understand customer issues and provide quick, accurate, and effective solutions.
Guide customers regarding products, offers, services, and order-related processes.
Work closely with Warehouse, Logistics, Sales, and other internal teams to resolve customer concerns.
Follow up on pending complaints and ensure issues are closed within the defined TAT.

About Company: The Wellness Shop is one of the leading e-commerce brands providing a range of cosmetics and wellness products based in Bangalore, India. Our values are derived from the Charaka Samhita, a Sanskrit treatise on general medicine dating back to around 1000 BC in the Indus Valley area. According to the Charaka Samhita, the human body consists of three bodily states: Vata, Pitta, and Kapha.

📌 Chat Support Executive in Jaipur
🏢 The Wellness Shop
📍 Jaipur