Gaming Support Specialist (Phone & Chat Support)

Location: [Hyderabad]

Employment Type: Full time

Work Mode: [Onsite]

Required Experience: 1 to 3 years of relevant experience

Domain: Gaming Support | Technical Support | Customer Experience

Turn Your Passion for Gaming into a Career

Are you a gamer who enjoys solving technical problems and helping others. Do you have hands-on experience supporting gamers with account, payment, network, or gaming console issues.

We are looking for a Gaming Support Specialist to join our growing support team and deliver world-class customer experiences to gamers worldwide. This role is ideal for professionals with experience in Gaming Support, Technical Support, Service Desk, Helpdesk, Customer Support, or Contact Center environments who understand both the technical and customer service aspects of the gaming industry.

As a Gaming Support Specialist, you will be the first point of contact for players, helping them resolve account issues, payment concerns, connectivity problems, console troubleshooting, subscription-related inquiries,



and gameplay service issues through phone, chat, and email support.

Why Join Us?

Work in the exciting and fast-growing gaming industry

Support passionate gamers across multiple platforms and services

Enhance your troubleshooting and customer engagement skills

Develop expertise in gaming ecosystems, consoles, subscriptions, and online services

Be part of a customer-focused and technology-driven team

Grow your career in Gaming Support, Technical Support, and Customer Experience

Key Responsibilities

Technical Support & Troubleshooting
- Provide exceptional customer support via voice, chat, and email channels.
- Troubleshoot and resolve gaming-related technical issues efficiently.
- Assist customers with console setup, device configuration, and software installation.
- Diagnose account access, login, authentication, and password-related issues.
- Support customers with game launch failures, d

📌 Gaming Support Specialist (Hyderabad)
🏢 Infosys BPM
📍 Hyderabad