Vivek Krishnan Photography is one of India’s leading luxury wedding photography brands, known for its authentic storytelling and timeless imagery. With a decade of experience capturing weddings across India and abroad, our team believes in one thing — making couples relive their day, exactly as it was felt.
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We’re now looking for a dynamic, organised, and warm professional to lead our Client Experience function — someone who can build trust, manage relationships, and ensure every couple feels taken care of from the first enquiry to final delivery, while also building new revenue channels beyond weddings.
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Role Overview
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This person will handle shoot coordination, and post-wedding communication — ensuring a seamless, premium experience at every touchpoint.
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Key Responsibilities
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1. Client Servicing & Communication
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- Create and manage client WhatsApp groups post-booking.
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- Coordinate with the internal team (photographers, cinematographers, editors, finance) for each project.
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- Share timely updates on shoot details,
delivery timelines, and milestones.
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- Handle client feedback, testimonials, and post-delivery closure gracefully.
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- Track project progress end-to-end to ensure no client feels “unattended.”
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2. Operations & Reporting
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- Coordinate with the finance team for advance and balance payments.
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- Maintain clear records of client contracts, payments, and deliverable stages.
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- Share weekly reports with the management on:
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- Active clients and current project stages
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- Pending payments and deliveries
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- Client satisfaction and testimonials
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Ideal Candidate
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We’re looking for someone who blends warmth and discipline — someone who can sell with empathy and manage clients with structure, while being hungry to open new doors and build current business lines.
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Skills & Attributes
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- Excellent communication — fluent in English and Kannada
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- Strong i